Terms of Service

These Terms of Service ("Terms") govern your use of the La Fleur Flower Shop website and the purchase of our products and services. By accessing the site or placing an order, you agree to these Terms. If you do not agree, do not use the site.

1. Who we are

"La Fleur Flower Shop," "La Fleur," "we," "us," and "our" refer to the florist business operating this website and fulfilling floral orders, with a shop address at Unit 126, Grand Emerald Tower Bldg., F. Ortigas Jr. Avenue, Ortigas Center, Pasig City, Philippines.

2. Use of the website

You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others or disrupt the site. We may suspend or restrict access if we reasonably believe there is abuse, fraud, or a risk to security or other customers.

3. Products and availability

We strive to display products and descriptions accurately. Flowers are natural products; color, size, and exact variety may vary slightly from photos. If a specific flower is unavailable, we may substitute with comparable blooms of equal or greater value unless you have agreed otherwise with us.

4. Orders and pricing

When you submit an order, you offer to purchase the items at the prices shown (subject to confirmation). We may accept or decline an order (for example, due to availability, delivery area, or suspected error). Prices, fees, and delivery estimates shown on the site or in checkout tools (including distance-based estimates) are for convenience; final pricing and delivery arrangements may be confirmed with you directly, especially during peak demand.

5. Delivery

Delivery times and areas depend on our capacity, weather, traffic, and third-party couriers. We are not liable for delays outside our reasonable control. You are responsible for providing a correct address and reachable contact information. Risk of loss for perishable goods generally passes when delivery is completed to the address or recipient you specify, subject to any arrangement we confirm with you.

6. Payments

Payment methods and timing will be communicated during checkout or follow-up (for example, via Messenger or other channels we use). You agree to pay all charges for accepted orders according to the instructions we provide.

7. Cancellations and issues

Because flowers are perishable, cancellation or change requests may not be possible once preparation or delivery has started. If there is a problem with your order, contact us promptly using our Contact page or the channel we used for your order; we will work with you in good faith within reasonable commercial limits.

8. Disclaimer of warranties

The site and services are provided "as is" to the fullest extent permitted by law. We disclaim implied warranties where allowed, except any that cannot be excluded under applicable law.

9. Limitation of liability

To the maximum extent permitted by applicable law, La Fleur and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits or data, arising from your use of the site or our products. Our total liability for any claim relating to an order is generally limited to the amount you paid for that order, unless a stronger mandatory rule applies in your jurisdiction.

10. Intellectual property

Content on this site (including text, graphics, and branding) is owned by La Fleur or its licensors. You may not copy, modify, or distribute it without our prior written permission, except as allowed by law.

11. Governing law

These Terms are governed by the laws of the Philippines, without regard to conflict-of-law rules. Courts in the Philippines shall have exclusive jurisdiction over disputes arising from these Terms or your use of the site, subject to any mandatory consumer protections where you reside.

12. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the site after changes constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms? Visit our Contact page.