Privacy Policy

La Fleur Flower Shop ("we," "us," or "our"), located at Unit 126, Grand Emerald Tower Bldg., F. Ortigas Jr. Avenue, Ortigas Center, Pasig City, Philippines, respects your privacy. This Privacy Policy describes how we handle information when you visit our website, place an order, or contact us. By using our services, you agree to this policy. If you do not agree, please do not use the site.

1. Information we collect

• Order and delivery details: name, phone number, delivery address, order items, notes, preferred delivery date or time when you provide them, and payment-related information you share during checkout or follow-up (for example, via Messenger).
• Technical data: basic server and security logs (such as IP address, browser type, and approximate request time) that help us operate and protect the website.
• Admin accounts: if you are staff, credentials and session data managed through our authentication provider as needed to access the admin panel.

2. How we use your information

• To process, fulfill, and communicate about your orders.
• To estimate delivery distance or fees when you use checkout features that rely on address input.
• To respond to you on social channels or messaging apps when you reach out there.
• To secure our website, prevent abuse, and comply with applicable law.

3. How we share information

We use trusted service providers to run the site and store data (for example, database and hosting services). They process information only as needed to provide those services. We may also share information when required by law or to protect our rights and users. We do not sell your personal information.

4. Retention

We keep order and account information for as long as needed to fulfill orders, maintain records, resolve disputes, and meet legal or accounting requirements. Technical logs are kept for a limited period for security and operations.

5. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Your choices

You may contact us to ask about the personal information we hold, to request corrections where appropriate, or to raise concerns. Use the details on our Contact page. We may need to verify your identity before responding.

7. Children

Our services are not directed at children under 13, and we do not knowingly collect their personal information. If you believe we have collected such information, please contact us so we can delete it.

8. International users

Our operations are centered in the Philippines. If you access the site from elsewhere, your information may be processed where we or our providers operate.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the site after changes means you accept the updated policy.

10. Contact

For privacy-related questions, email lafleurph.official@gmail.com, call 0918 923 3188, or use the channels on our Contact page.